Refund policy
Shipping Policy
Order Processing Time
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Shipping times may vary depending on the destination address.
Shipping Fees
- Free Standard Shipping: Orders $35 and above
- Standard Shipping: $4.99 for orders under $35
- Standard Shipping: 3-5 business days
Returns
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. If you are not satisfied with your purchase, you can return the item(s) for a full refund or exchange. Please note that customers are responsible for return shipping costs.
Delivery Times
Once your order is shipped, delivery times depend on your location. Please note that delivery times are estimates and can be affected by external factors such as weather conditions or carrier delays.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email to monitor your package's progress. If you encounter any issues with tracking, please contact us and we'll assist you.
Issues with Delivery
If your package is lost, damaged, or delayed, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
For any other questions about shipping, feel free to reach out to our customer service team.
Return-Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in resalable condition — in the same condition that you received it, unworn, unused and unwashed, free of any odors, stains, makeup marks, deodorant marks, pet hair or damage, with all original tags attached and in its original packaging. You'll also need the receipt or proof of purchase.
Items that do not meet these conditions are not eligible for a refund. Please note that such items cannot be shipped back to you and will be discarded or donated.
How to Start a Return
To start a return, please refer to this page: https://account.profitoutfits.com/orders/
Once your return request is approved, you can send your item to the following address:
355 W Dewey Ave, Ste 100
Wharton, NJ 07885
United States
Please include your order number inside the package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs. If we provide a prepaid return label at your request, the cost of that label will be deducted from your refund. Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we cannot be held responsible for returns that are lost or damaged in transit.
Damages and Issues
Please inspect your order upon reception and contact us immediately at info@profitoutfits.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the return shipping cost and issue a full refund or replacement — please contact us before sending the item back.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale and clearance items
- Gift cards
- Sports bras, leggings and other intimate apparel where the hygiene seal or liner has been removed, or that show signs of wear
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellations
You may cancel your order at no cost as long as it has not yet been fulfilled. Once an order has shipped, it must be handled as a return under the terms above.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that, in accordance with EU consumer law, the direct cost of returning the goods is borne by the customer.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Refunds are issued for the price of the returned item(s); original shipping charges and return shipping costs are not refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@profitoutfits.com.