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Discover assistance and guidance for your commonly asked questions. Explore the details of our complimentary online return policy to better understand the process.

FAQ

Order Status

What is the current status of my order?

To check the current status of your order, log in to your account and visit the "Order History" or "My Orders" section.

Order Modifications

How do I cancel my order?

Cancellation of your order may not be feasible depending on its current status. For
immediate assistance, we recommend reaching out to us through phone or live chat. If
cancellation is not possible, we are happy to guide you through our straightforward returns
process.

Can I change the color/size of what I just ordered?

Once your order is successfully submitted, it swiftly progresses through processing before
heading to the warehouse for shipment. At this stage, we aim for speedy dispatch, and
unfortunately, modifications are not feasible. If you wish to cancel your order, please contact us promptly. Alternatively, once your item arrives, you can initiate a return or exchange. Refer to our Return Policy on how to initiate a U.S.-based exchange through the portal at returns.pro-fit-active.com.

Can I make a change to my billing or shipping address before my package ships?

If you need to modify your shipping address post-order placement, kindly reach out to our
customer service below. Generally, address changes are only possible on the same day as the order was placed due to our expedited shipping process. Once an item has entered the shipping processing phase, address alterations may not be feasible. Please note that all
address corrections undergo a security screening, and approval is subject to review.

Returns and Exchanges

How do I return or exchange an item?

We happily welcome returns of merchandise that is in pristine condition—unworn,
unwashed, unaltered, and unused. You can receive a full refund for such items within 30
days of the original purchase.

Billing and Payments

Can I update my billing information?

To update your billing information, click here. If you encounter any issues or need
further assistance, feel free to contact our customer support for help in updating your billing
information.

Can I add or remove items from my order after placing it?

After your order is finalized, it promptly enters the processing phase and is swiftly dispatched
to the warehouse for shipping. To ensure the fastest delivery possible, modifications cannot
be accommodated at this stage.

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